Refund Policy
Last updated: January 1, 2025
Our Commitment to Your Satisfaction
At Lonely Seaside Dentist, Inc, we stand behind the quality of our work. If you are not satisfied with a completed elective or cosmetic treatment, we want to make it right. This policy outlines our 30-day satisfaction guarantee.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on eligible cosmetic and elective dental treatments, including but not limited to:
- Teeth whitening treatments
- Composite bonding
- Porcelain veneers (initial placement)
- Elective cosmetic consultations (fee applied toward treatment)
If you are not satisfied with the outcome of a covered treatment, please contact us within 30 days of the completion date. We will schedule a complimentary review appointment and work with you to resolve your concerns — which may include a revision, adjustment, or full or partial refund at the Practice's discretion.
Treatments Not Covered by This Policy
The following treatments are not eligible for refund under this policy:
- Dental implants (covered under a separate implant warranty)
- Emergency dental services
- Preventive care and routine hygiene services
- Orthodontic treatments (governed by a separate treatment contract)
- Treatments where the patient did not follow post-treatment care instructions
- Treatments affected by natural wear, trauma, or habits (e.g., grinding)
How to Request a Refund
To initiate a refund request:
- Contact us within 30 days of treatment completion.
- Email info@lonelydentist.com or call (323) 664-0026.
- Describe your concern in detail so we can prepare for your review appointment.
- Attend a complimentary in-person review with your treating provider.
Refunds, when approved, will be issued to the original payment method within 10–14 business days. Insurance-covered portions will be handled in accordance with your insurance plan and applicable law.
Cancellation of Appointments
Appointment cancellations with less than 48 hours' notice may be subject to a $75 cancellation fee. This fee is non-refundable and is intended to compensate for the reserved appointment time. Exceptions are made for genuine emergencies at the discretion of the Practice.
Questions
For questions about this policy, please contact:
Lonely Seaside Dentist, Inc
2006 Talmadge St., Los Angeles, CA 90027
(323) 664-0026
info@lonelydentist.com